When will my order ship?

Delivery Time = Processing Time + Transit Time (shipping time)

Processing Time:

Non Personalized Orders: 1-3 Business Days

Personalized Orders:5 Business Days

Glassware (screenprinted glassware where there is a setup charge): 2-3 weeks 

(NOTE: Do not count the day you order or weekend days as business days). 

All orders ship from the east coast but may ship from multiple warehouses.  If you order items with different starting model numbers (the first two letters), this means your order will ship from more than one location.  Here is a breakdown of warehouse locations:

First two letters in model number indicate warehouse location

NOTE: YOU CANNOT PICK UP ORDERS AT THESE WAREHOUSES.  THEY SHIP VIA UPS ONLY.

ESTIMATED DELIVERY DATE CHART (BASED ON ORDERING TODAY)

*NOTE: Call us if you need a more exact delivery date

Please see the ground maps above for more exact transit times for ground.

*Shipments to Canada may be subject to brokerage and duty.  These are the responsibility of the customer. 

Please contact UPS Canada if you have any questions.  We are unable to provide information on this.

Returns

Did you know that PriceWiseFavors.com allows a full 30 days to return your full order and we DO NOT charge restocking fees? 

Unlike many of our competitors, we are upfront about our return policy and do not hide a short return window or high restock fee deep within our site.  We want you to be satisfied with your order and that is why we have a great return policy!

• You have 30 days to return your order
• We do not accept partial returns (you must return the full quantity ordered)
  
• Refunds will be less shipping and handling. Shipping costs back to the warehouse(s) is customers responsibility.  This may mean sending to multiple warehouses if you order items from multiple locations.
• NO CLAIMS ON SHORTAGES OR DAMAGES WILL BE ACCEPTED AFTER 10 DAYS
• NO RETURNS OR REFUNDS WILL BE ALLOWED ON PERSONALIZED ITEMS
  

PERSONALIZED GLASSWARE DAMAGES: Although it is rare, a few glassware items can break during transit.  It is not possible for us to replace damaged pieces on screen printed items (items with a setup fee charged such as champagne glasses). We can only offer credit. Please be sure that you order enough pieces to cover all contingencies.

Please email us at customerservice@pricewisefavors.com for a Return Merchandise Authorization (RMA) number. All returns must be packaged in the original shipping cartons, including all packing materials and be the entire quantity ordered. We do not accept partial returns.  We do not accept cancellations/returns on orders that are personalized (unless there is an error made by us). Please mark the RMA number on the outside of all cartons being returned.

You must contact us for return instructions and RMA number.  If you do not contact us prior to returning items, we will not accept the return.  We thank you for your understanding.